Return means an action of giving back the product ordered at Med-Biological portal by the consumer. The following situations may arise which may cause the action of return of product:
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we would be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Med-Biological reserves the right to cancel the Return request, if the customer reaches out to Med-Biological after 7 days of delivery.
Upon receiving your Return/Refund request, Med-Biological shall verify the authenticity and the nature of the request. If Med-Biological finds that the request is genuine, it will initiate the Return and Refund process. Med-Biological shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Med-Biological reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Med-Biological in this regard.
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below: